What Happens if My Bin is Overflowing?

We understand that sometimes your trash bin can get a little overfilled. When this happens, our team will do our best to gently compact the contents to ensure the lid can close and your bin is ready for curbside pickup. However, please note that CurbRunner is not a waste handling service — we do not collect, remove, or dispose of any trash. If your bin cannot be safely moved due to excess overflow, we’ll notify you promptly so it can be addressed.

Do I Need to Be Home for Service?

Nope! As long as your bins are accessible — either outside your garage, beside your house, or in the designated location you've shared with us — our team will handle everything without needing to disturb you. Our service is designed to be completely hands-free for homeowners.

What If My Trash Pickup Day Changes?

If your scheduled garbage pickup day changes, just update us through your customer portal or send us a quick message. We monitor local pickup calendars, but keeping us informed ensures seamless service with no interruptions.

What Happens on Holidays?

If your regular trash pickup is delayed due to a holiday, CurbRunner adjusts service accordingly. We closely monitor local waste management schedules and will shift our pickup and return times to match the updated collection day. You don’t need to take any action — we’ll handle the timing and make sure your bins are where they need to be.

How often am I charged?

CurbRunner operates on a simple weekly billing cycle. You’ll be charged once per week for the upcoming week of service. There are no contracts or long-term commitments — you can pause or cancel anytime. All billing is handled securely through your customer account, and you’ll receive a receipt with each payment.